E-mail Sins, Horror Stories and Strategies
Jun 16th, 2008 · Host Steve Inskeep talks to Will Schwalbe, co-author of Send: The Essential Guide to E-mail for Office and Home, about e-mail overload.
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The Elements of E-mail Style ***
Apr 10th, 2007 · It's easy -- maybe too easy -- to click 'Send,' but that little button contains a world of pitfalls. Ever fire off an angry all-caps e-mail? Or use a devious little BCC, to your later chagrin? Authors David Shipley and Will Schwalbe offer a guide to e-mailing in the modern world.
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